Last Updated: May 1st, 2025
General Questions
What is this application?
This application is a Shopify app designed to enhance and improve your store’s functionality. The specific features and capabilities may vary depending on the application you are using.
How do I install the application?
To install the application:
- Visit the Shopify App Store
- Search for the application name
- Click “Add app” or “Install”
- Follow the installation prompts
- Grant the necessary permissions when prompted
Once installed, the application will appear in your Shopify admin panel.
Is the application free?
Pricing varies by application. Some applications offer free plans with limited features, while others may require a subscription. Please check the application’s pricing page or contact us for specific pricing information.
Do I need any technical knowledge to use the application?
No technical knowledge is required. The application is designed to be user-friendly and intuitive. However, if you need assistance, our support team is available to help.
What Shopify plan do I need?
The application is compatible with all Shopify plans, including Basic, Shopify, Advanced, and Plus. Some features may vary depending on your Shopify plan.
Installation and Setup
How long does installation take?
Installation typically takes just a few minutes. The process involves granting permissions and configuring basic settings.
What permissions does the application need?
The application requires specific permissions to function properly. These permissions allow the application to access necessary data from your Shopify store. All permissions are clearly explained during the installation process, and you can review them before granting access.
Can I uninstall the application?
Yes, you can uninstall the application at any time from your Shopify admin panel. Go to Apps, find the application, and click “Uninstall.” Please note that uninstalling may result in the loss of certain data or functionality.
Will uninstalling affect my store?
Uninstalling the application will remove its functionality from your store. Any changes made by the application may remain, depending on the application’s features. We recommend reviewing what will be affected before uninstalling.
Features and Functionality
How does the application work?
The application integrates with your Shopify store to provide its specific features. The exact functionality depends on the application you are using. Please refer to the application’s documentation or contact support for detailed information.
Can I customize the application’s settings?
Yes, most applications offer customization options. You can typically access settings through the application’s dashboard in your Shopify admin panel.
Does the application work with all products?
The application is designed to work with most products in your Shopify store. Some features may have specific requirements or limitations. If you encounter any issues with specific products, please contact our support team.
Can I use the application on multiple stores?
Each installation is typically tied to a single Shopify store. If you have multiple stores, you will need to install the application separately for each store. Some applications may offer multi-store management features.
Pricing and Billing
How does billing work?
Billing depends on the application’s pricing model. Some applications use subscription-based billing (monthly or annual), while others may use usage-based pricing. Billing is typically processed through Shopify’s billing system.
When will I be charged?
Charges are typically processed at the beginning of your billing cycle. For subscription-based applications, you will be charged on a recurring basis (monthly or annually) unless you cancel.
Can I cancel my subscription?
Yes, you can cancel your subscription at any time through your Shopify admin panel or by contacting us. Your subscription will remain active until the end of your current billing period.
Do you offer refunds?
Refund policies vary by application. Please refer to our Terms of Service or contact us directly for information about refunds. We comply with all applicable local laws regarding refunds.
Is there a free trial?
Some applications offer free trials or free plans with limited features. Please check the application’s listing in the Shopify App Store or contact us for information about available trials.
Troubleshooting
The application is not working correctly. What should I do?
If you experience issues with the application:
- Check that the application is properly installed and activated
- Verify that all required permissions have been granted
- Clear your browser cache and refresh the page
- Check for any error messages in the application dashboard
- Contact our support team for assistance
How do I report a bug?
You can report bugs by contacting our support team at hi@yassinemalti.com. Please include as much detail as possible, including:
- What you were trying to do
- What happened instead
- Any error messages you received
- Screenshots if applicable
Why is the application slow?
Performance can be affected by various factors, including:
- The size of your store
- The number of products being processed
- Server load
- Your internet connection
If you experience persistent performance issues, please contact our support team.
Data and Privacy
What data does the application collect?
The application collects data necessary to provide its functionality. This may include store information, product data, and usage information. For detailed information about data collection, please review our Privacy Policy.
Is my data secure?
Yes, we take data security seriously. We implement industry-standard security measures to protect your data. For more information, please review our Privacy Policy.
Can I export my data?
Depending on the application, you may be able to export certain data. Please contact our support team for information about data export options for your specific application.
What happens to my data if I uninstall the application?
Data retention policies vary by application. Some data may be retained for a period after uninstallation, while other data may be deleted immediately. Please contact us for specific information about data retention for your application.
Support and Help
How can I contact support?
You can contact our support team at:
- Email: hi@yassinemalti.com
- Website: yassinemalti.com
What are your support hours?
We aim to respond to all support inquiries within 24-48 hours. Response times may vary depending on the complexity of your request.
Do you offer phone support?
Currently, we provide support primarily through email. For urgent matters, please contact us at hi@yassinemalti.com and we will respond as quickly as possible.
Is there documentation available?
Yes, documentation is typically available within the application or on our website. If you need additional help, please contact our support team.
Can I request new features?
Yes, we welcome feature requests and feedback. Please contact us at hi@yassinemalti.com with your suggestions. While we cannot guarantee that all requests will be implemented, we carefully consider all feedback.
Account Management
How do I update my account information?
You can update your account information through your Shopify admin panel or by contacting our support team.
Can I change my subscription plan?
Yes, you can typically upgrade or downgrade your subscription plan at any time through your Shopify admin panel or by contacting us.
What happens if I exceed my plan’s limits?
If you exceed your plan’s limits, you may need to upgrade to a higher plan or purchase additional usage. The specific process depends on the application. Please contact us for assistance.
Compatibility
Which browsers are supported?
The application is compatible with modern browsers, including:
- Google Chrome (latest version)
- Mozilla Firefox (latest version)
- Safari (latest version)
- Microsoft Edge (latest version)
Does the application work on mobile?
The application’s admin interface is accessible through mobile browsers, though the experience may be optimized for desktop use. The application’s functionality on your store’s frontend depends on the specific features.
Does the application work with other Shopify apps?
The application is designed to work alongside other Shopify apps. However, conflicts may occur with apps that modify similar aspects of your store. If you experience issues with app compatibility, please contact our support team.
Updates and Maintenance
How often is the application updated?
We regularly update our applications to add new features, fix bugs, and improve performance. Updates are typically automatic and do not require action on your part.
Will updates affect my store?
Updates are designed to be non-disruptive. However, if an update includes significant changes, we will notify you in advance. We recommend testing updates on a development store if you have one.
How will I know about new features?
We typically announce new features through:
- Email notifications
- In-app notifications
- Updates on our website
- Release notes in the application
Legal and Compliance
Where can I find your Privacy Policy?
Our Privacy Policy is available at [Your Privacy Policy URL] or within the application.
Where can I find your Terms of Service?
Our Terms of Service are available at [Your Terms of Service URL] or within the application.
Is the application GDPR compliant?
Yes, we comply with applicable data protection laws, including GDPR. For more information, please review our Privacy Policy.
Is the application PCI compliant?
The application itself does not process payments directly. Payment processing is handled by Shopify, which is PCI compliant. We follow security best practices to protect your data.
Still Have Questions?
If you have questions that are not answered in this FAQ, please contact us:
Yassine Malti
(343) 262-2990
hi@yassinemalti.com
yassinemalti.com
Ottawa, Canada
We are here to help and will respond to your inquiry as soon as possible, typically within 24-48 hours.